TERMS & CONDITIONS

E-COMMERCE 

Procycles is a brick and mortar and online cycling store with over 27 years’ experience in the cycling industry

Terms and Conditions

Your use of this http://procycles.co.za/ website e-commerce/online real-time payment facilities and any dispute arising out of such use of the website is subject to the laws of South Africa and the jurisdiction of the Johannesburg Magistrate Court.

Unauthorized, unlawful or fraudulent use of this http://procycles.co.za/ website e-commerce facilities may give rise to a claim for damages and/or be a criminal offense liable for prosecution.

All trademarks reproduced in this http://procycles.co.za/ website which is not the property of, or licensed to, the operator is acknowledged on the website.

Your purchase of any materials or payments made on this http://procycles.co.za/ website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this http://procycles.co.za/  website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The e-commerce content and donation options available on this http://procycles.co.za/ website are subject to change without notice.

If you continue to browse and use this http://procycles.co.za/  website e-commerce and donation facility and complete a transaction you are agreeing to comply with and be bound by the above-mentioned terms and conditions of use, which together with our privacy policy govern Procycles relationship with you in relation to this website.

The term "Procycles' or 'us' or 'we' refers to the owner of the website whose registered office is:

63 Fifth Avenue

Northmead

Benoni

1501

The term 'you' refers to the user or viewer of our website.

Sale Items & Discounts

Sale items listed on http://procycles.co.za/ are listed as online-only sales and will only be subjected to change by the authority of its owner's at their own discretion. 

Purchases by Minors

No minor may do any purchase of items via this website. By ordering and purchasing any product online from this website, you represent that you are 18 years or older. Should a minor do purchase such item without the prior parental permission, the parent or guardian may return such item with a full refund, if the item was not damaged or opened at any stage and therefore as in the original state and condition the way it was shipped from Procycles

Availability

Because of the wide range of cycling products http://procycles.co.za/ doesn't carry a large stock of a certain item but rather a smaller stock of a bigger range of items. If we do not have stock of a certain item, please contact us and we will confirm availability from our suppliers. Stock quantities are entered into a database which is linked to our online shop thus you cannot buy an item out of stock.

Order Cancellation

http://procycles.co.za/ reserves the right, on whatever grounds, to cancel any order. Paid or partly paid orders will be fully reimbursed upon cancellation.

Delivery Policy

Delivery time depends on the availability of items, receipt of proof of payment and the selected delivery method. Orders will be shipped the following working day, after the receipt of your proof of payment. Though we try to ensure the quickest delivery time, Procycles cannot be held responsible for late deliveries made by the delivery parties involved

Free Deliveries Terms & Conditions

This is applicable to all customers that live within a 50km range and orders over R1500.00 from MAIN or REGIONAL areas, an additional charge will be charged if your delivery address is beyond 50km from a main or regional city or town.


Additional charges will be incurred in the event that your area falls under the "Ultra Purple Zone" with our couriers, in this event, you will be contacted and extra charges will apply, alternatively, we will send your parcel with the national post office of which delivery times are uncertain.


This service does NOT apply to our Step 2 & AXI ranges as these items will be shipped directly from our supplier at their shipping rates.

Return Policy

Return Policy Agreement: Procycles agrees to:

Accept eligible returns within 14 days of customer receiving order or making an online payment. Certain products or payments may be non-returnable/non-refundable items but will be clearly marked as such from time to time in the product/payment/invoice description.

Refund the money in a way most cost and risk efficient to Procycles and not necessarily in the same way the customer/member originally paid.

Process refunds within one week of receiving an authorized return/refund request.

There is a handling fee & postage fee payable by the customer

All goods returned must be in original condition with the original packaging. Shipping fees are not refundable under normal circumstances. Procycles will, however, pay for all standard shipping costs, charge no handling fees and accept all returned items/refunds when the return is a result of the retailer’s error. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.

We do not refund our/your credit card fees. They will be deducted from the total amount of your refund.

Merchant Outlet Country

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

Currency

All price quoted on this website of http://procycles.co.za/ is ZAR based (South African Rand)

Business Days Hours

Our shop is open for business from Monday to Friday from 08:00 - 17:30 and Saturday from 08:00 - 13:30.

Guarantees

http://procycles.co.za/ or Procycles do not guarantee any product. The only guarantee applicable is the guarantee on manufactured product as issued by the different manufactures themselves. We will, however, assist the customer with resolving problems at the manufacturer.

Vouchers

Only one voucher is allowed to be used per purchase. If a second voucher is used your purchase will be canceled and therefore you will forfeit all purchased products. 

Country of domicile

This website is governed by the laws of South Africa and Procycles chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Procycles may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Paul Farrance Procycles (Pty) Ltd,  based in South Africa trading as Procycles, Paul Farrance as Director.

Privacy Policy 

Our privacy policy sets out how Procycles uses and protects any information that you give us when you use this website. Procycles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Procycles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23 September 2014.

What we collect:

Various personal demographic information, including names, contact information including email address

Demographic information such as postcode, preferences, and interests 
other information relevant to customer surveys and/or offers 
Credit card information

What we do with the information we gather:

We require this information to understand/ fulfill online transactions, meet your needs and provide you with a better service, and in particular for the following reasons: Internal membership and accounting record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in the latest suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All website payments are done through PayFast.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, or edit your personal profile, look for the box that you can unclick to indicate that you do not want the information to be used or made visible by/to anybody for whatever purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@procycles.co.za

 

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you at any time. A small admin fee may be payable. If you would like a copy of the information held on you to please request from info@procycles.co.za  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses/emails. We will promptly correct any information found to be incorrect.

Click here to continue your shopping and/or membership  payments

(by returning and completing your transaction you also agree to abide by these terms and conditions)